FAQ
FAQ
Here are a few of the frequently asked questions. If you have any other questions please send us an email at contact@mail.miniolie.com.
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. Shipping times vary from product-to-product; based on demand, shipping location and the shipping method you choose. For more information, please check out Shipping Policies at MiniOlie Shipping Policy.
A. Shipping times vary from product-to-product; based on demand, shipping location and the shipping method you choose. For more information, please check out Shipping Policies at MiniOlie Shipping Policy.
Q. How long will it take to receive a tracking number?
A. It will take usually between 3-8 business days.
A. It will take usually between 3-8 business days.
Q. Where is you company located?
A. We are based in Hong Kong.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
A. We are based in Hong Kong.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Can I cancel or change my order?
A. If you would like to cancel your order, please contact us within 24 hours after you made the purchase. No changes could be applied to the purchase once it goes into preparation for delivery.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to contact@mail.miniolie.com.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
A. If you would like to cancel your order, please contact us within 24 hours after you made the purchase. No changes could be applied to the purchase once it goes into preparation for delivery.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to contact@mail.miniolie.com.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
Q. Will I have to pay taxes?
A. Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
A. Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
Find the Perfect Fit
Every child grows at their own pace. Use our size chart to choose the right size based on height, weight, and body measurements.
When in doubt, sizing up is usually a safe choice.
Clothes Size Chart
How to Measure Body Size?
1. Height: Stand barefoot against a wall with heels, back, and head touching the wall. Measure from floor to the top of the head.
2. Chest: With arms relaxed at sides, measure around the fullest part of the chest, keeping the tape parallel to the floor.
3. Waist: Measure around the natural waistline (the narrowest part of the torso).
Shoes Size Chart
How to Measure Footlength?
Step 1: Place paper on the floor against a wall.
Step 2: Stand straight with your heel touching the wall.
Step 3: Mark the tip of your longest toe, then measure from the wall to the mark.
Add a Tip: Measure both feet and use the longer one for the best fit.
Step 2: Stand straight with your heel touching the wall.
Step 3: Mark the tip of your longest toe, then measure from the wall to the mark.
Add a Tip: Measure both feet and use the longer one for the best fit.
Helpful Tips
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Every child grows differently. Use these charts as a general reference, and always check individual product descriptions for specific fit notes.
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If your child is between sizes or you’re unsure, consider sizing up for extra room to grow.